Corporate Social Responsibility
Our Staff
Our human team includes the crew on the boats (captains, officers, sailors, navigation assistants…) and our on-land staff, with the following departments: customer service, administration, commercial department, human resources, accounting, operating and marketing, amongst others.
The feeling of belonging to this group, the experience and the teamwork have been the engines driving the development of innovative projects which have allowed us to add new vessels and open new lines.
Our crews have extensive training in navigation and passenger boats, apart from years of experience in the tourism industry, welcoming the passengers in a professional way and offering them the best treatment to make their stay on board unforgettable.
Mission
Our mission is to be renowned and recognised thanks to our leadership in the industry and to offering a quality service based in a continuous improvement. We commit ourselves to our clients, offering them a safe, quality, responsible and affordable service, constantly renewing and adapting our services to the market demands.
Vision
Our vision includes lead our employees to quality when the time comes to provide a service, as well as to incorporate regular technologic improvements which allow us to provide the best experience to our clients, improving the quality of it and contributing to a more sustainable world.
MISSION, VISION AND VALUES
Our mission is to be renowned and recognised thanks to our leadership in the industry and to offering a quality service based in a continuous improvement. We commit ourselves to our clients, offering them a safe, quality, responsible and affordable service, constantly renewing and adapting our services to the market demands.
Orientation to the person
Persons are the main asset of Mar de Ons. The commitment and dedication of our staff is the cornerstone to offer the best service both on board and on land. Their many years of experience in welcoming travellers guarantee a pleasant trip.
Specialised service
We look for the most appropriate solution for each of our clients and we offer them tailored services.
Training
Constant training and specialisation of our professionals in order to adapt to our clients needs.
Experience
Our experience has allowed us to define some values which help us provide an excellent service to our clients every day.
More than 25 years assisting thousands of clients speak for us..
Innovation
The investments made in latest-generation vessels makes Mar de Ons the shipping company with the most modern and biggest fleet of passenger boats.
Environmental responsibility
As a responsible company within the tourism industry, Mar de Ons is committed to take care of and respect the environment in the daily exercise of its activities and services, while minimising the negative impact on the environment and promoting a sustainable culture both inside the company and externally.
customer service excellence
All the services provides by us comply with a series of technical requirements which have been previously established in a standard and which are designed to fully satisfy of our clients.
At Mar de Ons, we are focused on motivating our employees in order to achieve a common goal, which is the satisfaction of our clients and the continuous improvement that will allow us to continue leading this industry.
This makes us one of the few companies of the industry which has been granted the “Compromiso con la Calidad Turística” award (Commitment with Tourism Quality), awarded by the Rías Baixas Provincial Council of Tourism.
At Mar de Ons we focus on motivating our employees to achieve a common goal, which is the satisfaction of our customers and continuous improvement to maintain our leadership in the sector.
This effort has led us to become one of the few companies in the sector that has obtained the "Commitment to Tourism Quality" distinction granted by the Rías Baixas Provincial Tourism Board.
In addition, we have recently been awarded the online trust certification, a seal of quality granted by the National Institute of Consumer Affairs, considered a public mark of online trust, and we are certified by Tripadvisor.
Our fleet
We have the largest and most modern passenger fleet in the Galician coast.
All our vessels are equipped with the latest technological advances in terms of the security and quality of the service on board.Our boats have the highest comforts for passengers (outside decks, toilets, coffee shop…), as well as all the security elements that will guarantee that you enjoy a unique journey.
The security of our passengers and crew is the main priority in our operations. In our more than 30 years of history, we have strived to demonstrate our commitment to innovation and continuous improvement in all the aspects of our company.
